Refund and Cancellation Policy
Last updated: 20 August 2026
1. Overview
This policy explains how cancellations, refunds, and missed lessons are handled for our online Quran classes. It should be read alongside our Terms and Conditions, which set out the wider rules of using our services. Nothing in this policy affects your statutory rights as a consumer.
2. Free Trial Class
Our free trial lesson is offered at no cost and requires no card details, so there is nothing to refund if you decide not to continue. You may cancel or reschedule a booked trial by contacting us at any time before the lesson takes place.
3. Your 14-Day Right to Cancel
Under the Consumer Contracts Regulations 2013, you may cancel a new subscription within 14 days of signing up and receive a full refund. If lessons have already started during this period at your request, we will deduct the cost of lessons already delivered, calculated proportionally against your plan price, and refund the remainder. Full detail on this right is set out in our Terms and Conditions.
4. Cancelling Your Subscription
You can cancel your ongoing subscription at any time by contacting us or through your account. Cancellation takes effect at the end of your current billing period, so you will keep access to your remaining paid lessons but will not be charged again afterward. We do not offer partial refunds for time remaining in a billing period that you choose not to use, outside of the 14-day right described above.
5. Rescheduling a Lesson
We understand plans change. If you need to reschedule a lesson, please let your teacher or our team know at least 24 hours in advance, using the details on our Contact Us page. Lessons rescheduled with proper notice will be rearranged for another suitable time within the same billing period, where possible.
6. Missed Lessons and Late Cancellations
Lessons cancelled with less than 24 hours’ notice, or missed without any notice, are treated as delivered and will not be refunded or automatically rescheduled, since the time has already been reserved with your teacher. If a genuine emergency prevents you from giving notice, please contact us as soon as possible and we will do our best to find a fair solution.
7. If We Need to Cancel or Change a Lesson
Occasionally a teacher may be unavailable due to illness or an unforeseen circumstance. Where this happens, we will let you know as early as possible and offer a replacement lesson at a suitable time, or a replacement teacher matched to your original preferences. Where we are unable to offer a suitable alternative, the affected lesson will not be charged.
8. How Refunds Are Issued
Approved refunds are returned to the original payment method used at checkout, usually within 5 to 10 working days, depending on your bank or card provider. If you have any questions about a refund already processed, or how your data is handled as part of a payment, see our Privacy Policy, or contact us directly.
9. Extended Absences
If a student needs to pause lessons for an extended period, such as illness or travel, please let us know as early as possible. We will try to hold your place where practical, though extended pauses beyond a reasonable period may require a fresh booking once you are ready to resume, as ongoing teacher availability cannot always be guaranteed.
10. Conduct-Related Cancellations
If a subscription is ended by us due to a serious breach of conduct, as described in our Terms and Conditions, no refund will be given for the remaining period.
11. Safeguarding-Related Pauses or Cancellations
Where a lesson or subscription is paused or ended in connection with a safeguarding concern, this will be handled in line with our Safeguarding Policy rather than under the standard refund rules above, since the priority in these cases is always the wellbeing of the student.
12. Questions About This Policy
If anything in this policy is unclear, or you would like to discuss a specific situation, our team is happy to help. You can find answers to common questions on our FAQs page, or reach us directly using the details below.
- Email:info@mariamqurantutor.com
- Phone / WhatsApp: +44 7848 496686
- Address: 9 Greenfield Cres, Birmingham B15 3AU, United Kingdom